What is ServiceNow? Features, Applications and more

Introduction

The IT industry needs optimal efficiency in its enterprise, which is not an easy task. Traditional practices are still in use, but they are not beneficial as they can slow down the process considerably. So, here comes ServiceNow into view, which has become a complete packed solution for IT Industries. ServiceNow is a digital service that provides cloud platforms at the enterprise level to organizations. ServiceNow automates cloud-based operations and daily work tasks. It is also seen that Businesses who started using ServiceNow showed a big difference in their overall improvements and returns. There are other alternatives, too, such as Microsoft, IBM, SAP, Broadcom, etc. But still, ServiceNow is becoming one of the most used platforms by organizations. There can be several reasons to choose ServiceNow for their work.

This article will discuss What is ServiceNow, its features, how to use it effectively, the products, and much more.

What is ServiceNow?

ServiceNow is software based on the cloud, providing IT services for automating business tasks and their management. ServiceNow is developed to create the workflow for enterprises and automate various processes approved by ITIL principles (Information Technology Infrastructure Library). ServiceNow allows you to customize itself based on your requirements. ServiceNow uses Machine Learning technology to automate the processes and create workflows.

Why use ServiceNow?

There are various reasons for using ServiceNow. Some of the reasons are as follows:

• ServiceNow allows its employees, stakeholders, and customers to modify the platform for their specific operations and workflows.

• It helps enterprises make a leap and come out of the crowd by providing service levels that will improve their workflow and automate tasks.

• ServiceNow helps create a structured work environment pattern and smoothens business processes with its artificial intelligence.

• Various customer dealing organizations can get better from this ServiceNow by providing a customer-friendly self-service portal where they can easily get what they want.

• ServiceNow is a SaaS (Software as a Service); therefore, you don’t need to configure your systems or take care of the new updates of the software.

Key Features of ServiceNow

• In this section, we will talk about some key features of ServiceNow:

  • ServiceNow enables instance-based implementation.

  • You can easily track assets in ServiceNow.

  • The approval process can be controlled.

  • Its activity dashboard can be used to track the activities.

  • The improved operational tracking helps to track the operations performed.

  • It doesn’t require much or complex configurations to get started with an enterprise.

  • ServiceNow provides better customer support with negligible maintenance costs.

  • You can visualize the real-time analysis of your processes.

  • ServiceNow security gives confidentiality and integrity of data.

  • You can easily customize the settings of ServiceNow based on your requirements.

History of ServiceNow

ServiceNow was founded in 2003 by Fred Luddy. When he founded ServiceNow, he was the former CTO of Peregrine Systems and Remedy Corporation. The headquarters of this company was in San Diego.

In 2006, the company was named ServiceNow, and it opened its first office in Silicon Valley in 2007.

In 2011, it partnered with Accenture and had 275 employees in its offices from several locations such as Chicago, San Diego, Atlanta, New York, London, and Frankfurt.

In 2012, ServiceNow launched its IPO with a $210 Million valuation.

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Who uses ServiceNow?

ServiceNow is used to meet business goals and maintain IT services. The people who use ServiceNow for multiple purposes are as follows:

• IT Staff: IT employees use ServiceNow to handle their IT needs and business services.

• Developers: Developers use this platform to create new functionalities that will extend more features and configurations.

• Support Teams: The organization’s support teams use this to support the organization’s employees and other management staff.

• Admins: Administrators can access various management services of ServiceNow, such as roles, tasks, delivery, and access to the users of this platform.

• Facilitator: They use it to deploy new processes in the applications and to extend the standard configurations for more usability.

Products of ServiceNow

ServiceNow offers a range of products to enterprises based on their needs. Some useful products of ServiceNow are listed below:

Automating applications: ServiceNow offers a wide range of products that can be used to automate several business tasks. ServiceNow helps to automate the maintenance of service health and reduces manual intervention.

Business Management Tools: The Business Management tools of ServiceNow are handy for business planning and execution. You can easily find the areas where you need to focus for the business development, and it gives you solutions that can accelerate your business.

Customer Service Management Tool: ServiceNow also has a tool that can automatically help you manage your relationships with customers. It allows you to connect with your customers effectively and provide them with solutions to their queries very quickly. This results in increased satisfaction of customers that will eventually give more business.

Security Management: The security tools of ServiceNow give you access to the dashboard where you can find the vulnerabilities in your applications and efficiently fix bugs in your applications. You can use the configurations of security management tools to increase the speed and efficiency of your security responses to the applications.